Version française disponible sur demande.
As part of the Operations department, you will lead and scale the Solutions Engineering team responsible for the deployment and customization of our robotic solutions for customers, from Proof of Concept (POC) to industrial roll-out.
You will manage a multidisciplinary team of Customer Solutions Engineers with complementary profiles (software, hardware, deployment, demonstrations), ensuring successful customer engagements across pre-sales, integration, deployment and post-deployment support.
Working at the intersection of Product, R&D, Operations and Business Development, you will ensure that customer needs are translated into scalable, robust and operationally viable solutions. You will also play a key role in structuring deployment methodologies, improving field execution processes and building a high-performing customer-facing engineering organization.
This is a highly operational and customer-facing leadership role, requiring regular travel in France and internationally. You will remain close to the field, industrial environments and customer operations to ensure execution excellence and continuous improvement.
You will contribute directly to the company’s growth by enabling successful industrial deployments, accelerating customer adoption and strengthening the bridge between product capabilities and real-world operational needs.
Key Responsibilities
Team leadership & organization
Lead, mentor and grow the Solutions Engineering team,
Define team structure, responsibilities and areas of specialization,
Foster a strong field-oriented, customer-centric and execution-focused culture,
Support recruitment, onboarding and development of new team members,
Ensure efficient resource allocation across customer projects and priorities.
Customer projects & deployment execution
Oversee customer projects from technical qualification through deployment and post-deployment support,
Ensure successful execution of industrial deployments on customer sites,
Anticipate operational risks, deployment bottlenecks and integration challenges,
Define and improve deployment methodologies, commissioning standards and operational best practices,
Ensure high quality, robustness and scalability of deployed solutions.
Pre-sales & customer engagement
Support strategic customer discussions, technical workshops and demonstrations,
Help shape customer solutions aligned with operational realities and industrial constraints,
Coordinate with Business Development during qualification and proposal phases,
Ensure consistency between customer expectations, demonstrations and actual deployment capabilities.
Cross-functional collaboration
Act as the primary interface between Solutions Engineering, Product, R&D and Operations,
Translate field feedback and customer pain points into actionable product improvements,
Participate in roadmap discussions based on deployment learnings and customer needs,
Align internal stakeholders around deployment priorities and technical trade-offs.
Industrial understanding & operational excellence
Maintain deep understanding of industrial workflows, operational constraints and customer environments,
Drive continuous improvement of field processes, tools and documentation,
Standardize deployment practices while maintaining flexibility for customer-specific adaptations,
Build scalable operational processes as deployments grow internationally.
Customer success & escalation management
Ensure high customer satisfaction throughout the deployment lifecycle,
Act as escalation point for complex technical or operational issues,
Build trusted relationships with customer technical and operational teams,
Ensure smooth transition from deployment to long-term operational usage.
Knowledge sharing & continuous improvement
Capitalize and structure field learnings across deployments,
Develop internal documentation, deployment playbooks and training material,
Promote knowledge sharing across teams and functions,
Identify recurring issues and drive systemic improvements.
